Single Family Ongoing Management FAQs

Yes, there is a $225 annual re-leasing fee.
California law is always changing, so our attorneys update the lease agreement every year. Because of this, we will ask the tenants to sign a new lease whether or not there is a rent increase.

6-8% of collected rent per month. The percentage you pay depends on how much the property rents for, how old the property is, and the location of the property.

We only charge a management fee if rehab work is being performed on the property. If the property is being marketed, no management fee is charged.

$799 with a 1-year placement guarantee

We need a signed Property Management Agreement and Owner Onboard Packet completed by the owner. We collect $250 of the placement fee up front for the initial tenant placement. Since we only require a 30-day notice to terminate the management contract, we keep the $250 as an early termination fee if you cancel before we place a tenant. This covers our costs associated with setting you up in our system & marketing the property.

Since we allow tenant payments online and some properties have a 5 day grace period, a tenant could make an online payment on the 5th and then it would take 9 days to clear the ACH system. We also reconcile our books and make sure all invoices are correct and paid.

We send out all statements on the 15th of the month. All ACH payments arrive on the next business day after the 15th of the month.

We do not charge for our portion of the eviction process if we placed the tenant. However, the 3rd party servicer we use does charge for filing court papers and working the case once it is filed with the court.

Yes, we complete an interior/exterior safety inspection 6 months after the tenant moves in and annually after that. We charge $89 per inspection.

Yes, we accept all forms of legally verifiable income including Section 8, VASH, and other state or federal housing vouchers.

The only time we mark up invoices is if we facilitate a rehab before the first tenant moves in, or 90 days after we take over an existing tenancy.

After that, whatever the vendor charges is what you pay. We do not apply any types of fees to work orders and you as the owner receive all invoices from the vendor showing itemized charges.

Yes

We work with several good, reliable & reasonable vendors for maintenance on our properties. If you have a preferred vendor that's licensed and insured, we are happy to work with them too!

No! All marketing and advertising fees are included in the tenant placement fee.

• Youtube video posted on our youtube channel and linked to all ads
• Numerous interior/exterior pictures posted on our website and online
• We don't post a "For Rent" sign because there is a higher chance of someone breaking in during the vacancy.
• Company website with ongoing SEO performed
• Smartphone optimized website for all available vacancies
• 15-20 real estate websites including: Zillow, Trulia, Hotpads etc.

• Pre-listing site inspection
• Video & pictures of the property
• All marketing of the property
• Facilitate all showings
• Complete tenant screenings:
• If allowable by law
• FICO credit score
• DTI verification
• Social Security Number verification
• Eviction check
• Relevant Criminal History Check
• Small claims & existing lien check
• Landlord verification
• Employment & income verification
• Complete move in inspection with pictures signed by tenants & property manager
• Verification of all applicable utilities in tenant’s name at move in
• Fully executed lease & inspection posted to owner portal

Yes, we are a licensed property management company registered with the California DRE.

You can call or email your dedicated property manager at any time. We commit to return your call or email within 24 hours or sooner.

We do not require a long-term contract. We ask for open communication and a chance to make right whatever you feel is not meeting your needs. If we can’t come to an agreement, you can terminate your agreement with 30-days notice in writing.