Property Manager Duties

The term “property management” refers to all the activities necessary to operate a rental property. These activities include filling vacancies, collecting rent payments, making necessary repairs, and evicting tenants who violate their lease agreements.

Whether you have one rental unit or 100 units, property management can be time-consuming and expensive. This is why some landlords choose to hire property managers instead of managing their own properties. Property manager duties include handling all of the financial, legal, and administrative aspects of operating a rental property, giving landlords the opportunity to make money without having to do a lot of hands-on work.

Rent Collection and Adjustment

If you do not have a property manager, you must take responsibility for collecting rent. Collecting rent is not always as easy as it sounds, especially if you didn’t screen your tenants thoroughly before allowing them to move in. If a tenant pays late or misses a payment, you’ll have to spend time making phone calls or writing letters in an attempt to collect the money owed to you. If tenants continue to avoid paying their rent, you might even have to spend money to send certified letters or take the non-paying tenants to court.

You must also be prepared to make rent adjustments based on market conditions. If you do not have enough knowledge about the rental market in your area, you might miss out on the opportunity to make extra rental income.

Advertising Vacancies

When a tenant moves out, you need to advertise the vacancy and fill it as soon as possible. It is possible to advertise a vacancy for free, but free sites don’t always yield the best tenants. If you decide to advertise in your local newspaper, it can cost several hundred dollars to place an ad. You also have to be prepared to answer a lot of questions about the vacant unit.

Screening Tenants

Screening tenants thoroughly is a good way to avoid the issues associated with problem tenants. At a minimum, you should contact a prospective tenant’s previous landlord to find out if the tenant has a history of paying rent on time.

Conducting a credit check can help you determine if a prospective tenant has the means to pay the amount of rent you are asking. Some landlords even conduct background checks so they do not rent to people with a history of committing violent crimes or other felonies. All of these activities are time-consuming, and there is usually a fee to conduct credit and background checks.

Property Maintenance and Repairs

As a landlord, you are responsible for maintaining your property so it is safe for tenants and their guests. You must perform regular maintenance activities such as cleaning the furnace, removing trash and debris from the property, touching up peeling paint, and cleaning the gutters. Depending on the terms of the lease, you might also be responsible for snow removal or lawn maintenance.

Landlords are also responsible for repairing problems with the interior or exterior of their rental units. You might have to replace a broken water heater, put in new flooring, fix problems with the central heating system, or repair plumbing problems. Without regular maintenance, there is a chance one of your tenants will experience a serious problem with the sewer or furnace, leaving you responsible for costly repairs.

Signing Lease Agreements

Leases spell out the terms of a rental agreement, protecting both landlords and tenants. Each time a new tenant moves into one of your units, you’ll have to draw up a new lease and have the tenant sign it.

Inspecting Rental Units

Conducting periodic inspections makes it easier to identify minor problems before they turn into major hassles. If you decide to manage your own property, you’ll have to conduct thorough inspections and make note of any necessary repairs. Conducting regular inspections also helps identify problem tenants, giving you an opportunity to take action before a tenant damages your property.

Legal Compliance

Every community has laws governing the landlord-tenant relationship. As a landlord, you must comply with these laws, or you risk being fined or sued in court. If you aren’t aware of the laws in your area, you are vulnerable to legal action.

Tenant Evictions

No matter how well you screen prospective tenants, there’s always a chance you will have to evict one for failing to abide by the terms of the lease. Many evictions are the result of non-payment of rent, but you might also have to evict a tenant for getting a pet without your permission, allowing someone to move in without notifying you, or causing substantial damage to your rental property. If you have to evict a tenant, you’ll spend a lot of time filling out the paperwork and attending court hearings related to your case.

Financial Management

Collecting rent is not the only financial responsibility you have as a property manager. You also need to set a budget for each rental property and do your best to limit expenses. If you are not adept at financial management, there is a chance you will make mistakes that reduce your rental income.You also need to account for your rental income on your tax return. Some landlords include this income on their personal returns, while others form limited liability companies or corporations to reduce their tax burden. The IRS allows you to deduct certain expenses from your rental income, but you must keep good records to ensure you take advantage of all available deductions.

Supervision of Contract Workers

Unless you have the knowledge to complete all repairs on your own, you’ll need to hire contract workers at some point. As a property manager, you are responsible for overseeing contractors and ensuring they complete their work on time and within your budget. You may even need to issue a 1099 tax form to each contractor at the end of the year.

Steve Shwetz

Managing Broker

Steve, the Managing Broker and Founder of Mesa Properties Inc. & Mesa Real Estate, began his real estate career buying, fixing and reselling distressed properties in Southern California. Seeing the long-term opportunity in a buy and hold strategy, Steve began acquiring residential real estate to build his own real estate rental portfolio. As a 10 year owner of an international service franchise, Steve saw an opportunity to take his experience in customer service and developing systems and processes and apply that experience to the world of property management and real estate. Prior to starting his own businesses Steve held various senior and advisory level sales positions with IBM Corp., B. Braun Medical, Insight Direct & Reach Local. Steve is a licensed real estate broker and holds a Bachelors in Business from the University of Southern California.

DRE: 01881471

Sheryl Shwetz

General Manager, Administration

Sheryl helped to establish Mesa Properties Inc. with Steve. Today, she serves as the backbone of all things administrative for the company. Sheryl oversees all the details of running a property management company including on-boarding new owners, converting applicants to tenants, and paying all vendors. After earning her B.S. in Business Administration from the University of Phoenix, Sheryl worked for a software development company running the support and training department and writing user documentation. Sheryl also gained experience at an advertising agency servicing non-profit organizations where she drafted vendor instructions for merging customer data with various fundraising campaigns. Sheryl has 3 sons and home-schooled them through various stages of their K-8 education. Each one is now thriving in adulthood.

Sam Shwetz

Business Development Manager

Sam is the Business Development Manager at Mesa Properties Inc. focusing on engaging both new and existing owners of residential and commercial properties.  Sam is a U.S. Navy veteran having served in the Nuclear Field on the USS Ronald Reagan aircraft carrier.

After his military service , Sam worked for a lighting control company as a field service engineer on various projects including extensive work on Apple’s new corporate headquarters in Cupertino California.

Sam and his wife Sydney are homeowners in Ontario, CA where they live with their golden retriever.

DRE: 02069937

Verenice Guardado Alvarado

Lead Office Administrator

Verenice is the office administrator to our Mesa Properties Inc. Team. She is also licensed and manages properties in the high desert. She earned her Associate’s Degree in Business Administration from San Joaquin Valley College and used her skills working in customer service. Previously, Verenice worked 4 years with Target where she trained sales associates and developed strong communication and teamwork skills. Through her position at Mesa Properties Inc., Verenice strives to find the right tenant for each owner and the right home for each tenant.

DRE: 02036438

Mark Parmenter

Property Manager

Prior to joining Mesa Properties Inc., Mark worked in the construction industry as a member of the carpenters union. He holds an Associates degree in Business, he is a licensed agent, certified in property management and enjoys the unique challenges of property management. Mark is a homeowner himself and experienced with on site multi-unit management. He understands the delicate balance of working with tenants as a landlord, owner and neighbor.

DRE: 01981906

Joshua Long

Property Manager

Joshua is a property manager to the Mesa Properties Inc. team. With a background in sales, Joshua gained the strong communication skills necessary to be an effective problem solver when handling any situation he is faced with. Growing up, Joshua watched his mother work as an apartment manager for over 20 years. Now, as a property manager, Joshua focuses on addressing the needs of both renters and homeowners. He is a focused hard-worker who ambitiously seeks to become better in his position and to gain more knowledge at whatever task is at hand. Joshua is an Upland area native and is a licensed real estate agent. He currently holds 2 Associate’s Degrees and is working towards gaining his Bachelor’s Degree in Business Administration from CSUSB.

DRE: 01998522

Bridget O'Gorman

Assistant Property Manager

Bridget is now a property manager to the Mesa Properties Inc. team. She currently resides in Victorville with her daughter. In 2014, Bridget obtained her Associate’s Degree in Business Administration from San Joaquin Valley College with a 4.0 GPA. Prior to working for Mesa Properties Inc., she has held various customer service jobs, where she gained better understanding of how to handle different situations and how to work with each person on an individual level. In addition, Bridget worked as a safety manager and recruiting assistant for a transportation company, giving her experience in processing applications and completing safety inspections. Bridget enjoys working for a company where she is able to assist others and to work in a changing environment, which is always giving her a chance for a new experience.

DRE: 02040663

Julia Morrison

Property Manager

Julia is a property manager to the Mesa Properties Inc. Team! Julia currently holds an Associates degree in Criminal Justice. She is currently enrolled at CSUSB with plans of going to law school after. Having worked 4 years in a customer service field, Julia has gained much experience in working with difficult situations and learned how to be a team leader. Prior to working in customer service, Julia worked for an HOA, where she gained computer & phone skills and learned how to handle an overflowing stack of paperwork! She enjoys working with people and assisting them in finding a home that they love. Julia became a homeowner in 2016 and currently resides in Upland with her fiance.

DRE: 02040250

Autumn Janda

Tenant Screening

Autumn gained her real estate license in 2011, but has been in the property management field since 2005. She obtained her Bachelor’s degree in Business Administration from CSUSB in 2009. Prior to joining Mesa Properties Inc., Autumn gained much of her experience being an assistant property manager for commercial properties for six years! She also spent five years working in a company that worked with commercial, industrial, and apartment properties. Autumn enjoys working for Mesa Properties Inc. because she gets to work with new tasks everyday and likes meeting new people. She is currently a homeowner in Arizona, where she resides with her husband and daughter.

DRE: 01765918

Donna Pulver


Donna is the receptionist to our Mesa Properties Inc. Team since November of 2016! Her tasks include answering calls, scheduling showing appointments, processing adverse action letters, assisting with applications, and assisting customers in the front desk. Having worked over 25 years for a real estate appraisal company located in Covina, Donna has gained much experience in providing great customer service. Donna currently lives in Victorville.

Carmen Franco

Administrative Assistant

Carmen is one of the newest members to the Mesa Properties Inc. Team! Her tasks include showing available rental properties, assisting with phone calls, and completing inspections. Carmen graduated from University Preparatory High School in 2011. She has earned her certificate in Business Administration from San Joaquin Valley College with a 4.0 GPA. Getting to know the team at Mesa Properties Inc., Carmen has been inspired to pursue a career in property management. She is eager to learn more about property management and prides herself in bringing a positive and caring attitude to everyone and everything she does. Carmen resides in Apple Valley with her husband and 2 children.

Amairani Palacios

Transaction Coordinator

Amairani is the transaction coordinator to the Mesa Properties Inc. Team! Her main role is coordinating real estate transactions for the real estate agents. Her other tasks include assisting the property managers with inspections, calls, and emails. Having been a member in the AFJROTC program for Victor Valley High School for 3 years, Amairani has gained experience in coordinating tasks and working with other team members as a Team Leader. Amairani has completed the needed real estate courses and is working on obtaining her real estate license.

Beau Cooper

Real Estate Agent

Beau lives with his wife and two kids in Hesperia, where he graduated from Sultana High School. After studying business at Victor Valley College, he focused on real estate classes at Allied Business School. A licensed agent, Beau has worked in real estate since 2006, having served as a property manager with a private investment firm before joining Mesa Properties Inc. in April 2012. Beau is an expert in asset-protection, which makes him a perfect fit for the Mesa team, where we recognize that most owners do not live in the area of their investment properties. So we make things easy by handling all of the legwork.

DRE: 01759308

Michael Melendez

Real Estate Agent

Mike has been practicing real estate in Southern California since 2006. His family and friends have always been involved in home loans, new construction, and rehabilitation projects, deepening his knowledge of all aspects of the industry. As a Realtor, Mike’s service’s consist of helping buyers and sellers obtain property that best suits their interests. Finding his clients great deals, maximizing their proceeds and finding them the right home is what he does best. Mike understands that real estate is one of the biggest purchases and sales that can be made, and choosing the right agent is an important decision. He has both the experience and technology to help his clients meet their goals.

DRE: 01781635

Sherree Stewart

Real Estate Agent

Sherree has worked as a licensed real estate agent for over 16 years. Her experience and dedication to the industry motivate her to excel as a property manager and Real Estate agent at Mesa Properties Inc. Working in the Inland Empire and High Desert, Sherree has gained a strong knowledge of both areas which serves her well as she works to add new homes to the property management program. Working in real estate has always been her passion and she enjoys tackling the daily challenges that come with the job.

DRE: 01280533

Sonya Dod

Real Estate Agent

Sonya Dod has been a licensed real estate agent since 1989, Sonya is an agent who facilitates successful transactions for buyers as well as sellers, boasting a solid reputation for making deals with honesty and integrity. Since Sonya was raised on a Texas farm, she isn’t afraid of hard work and long hours. After her parents moved to California 40 years ago, they started buying investment properties. So she grew familiar and comfortable with the process of finding, fixing up and selling properties at an early age. Having served as an underwriter, processor and loan officer, Sonya has the knowledge and experience necessary to help sellers and buyers avoid wasting time opening meaningless transactions. What’s more, sellers are protected by her expertise as she requires buyers to provide written permission to speak directly to lenders. This unique approach fosters quickly closed deals and eliminates false representation.

DRE: 01055445

Raymond Palacios

Administrative Assistant

Raymond is an administrative assistant to the Mesa Properties Inc. Team! His tasks include performing inspections, showing properties, serving documents, and assisting with phone calls. Raymond holds a Bachelors in Business Management from California State University of San Bernardino. Having worked 4 years at a customer service field, Raymond has gained much experience in assisting and providing great quality customer service. Prior to working in customer service, Raymond volunteered and worked 6 years for a food distribution center where he gained the experience in efficiently coordinating important tasks within a company.